Overview of EASTEL Shipping Terms

EASTEL is committed to delivering your orders in a timely and reliable manner. This Delivery Policy outlines the shipping fees, estimated delivery timelines, and important disclaimers that apply to all orders placed through EASTEL platforms. By placing an order with EASTEL, you acknowledge and agree to the terms set forth in this policy. EASTEL reserves the right to amend this policy from time to time without prior notice, so we encourage customers to review this page regularly for any updates.

Customer Responsibility for Shipping Costs

When ordering from EASTEL, customers are responsible for all shipping costs incurred. This includes both the initial shipping fees for delivery of your order as well as any shipping costs associated with returning an item. EASTEL strictly enforces that shipping fees are non-refundable under any circumstances. If you receive a refund for a returned item, the original shipping charges will not be included in the refund amount.

Delivery Charges by Region

EASTEL delivery charges vary depending on the destination address and the weight of the items in your order. To provide transparency and consistency, EASTEL has established minimum delivery fees for all orders. For deliveries within Peninsular Malaysia, the minimum delivery fee is RM10. For deliveries to Sabah and Sarawak, the minimum delivery fee is RM20. Please note that heavier items or expedited shipping requests may incur additional charges beyond these minimum fees.

Estimated Delivery Periods

EASTEL strives to process and dispatch orders as quickly as possible. Once your order has been confirmed and processed, the estimated delivery timelines are as follows. For deliveries within Peninsular Malaysia, customers can expect to receive their orders within 1 to 7 working days. For deliveries to Sabah and Sarawak, the estimated delivery timeline is 3 to 14 working days. These timelines are estimates and begin from the date of dispatch, not from the date of order placement.

Factors Affecting Delivery Time

While EASTEL works closely with our courier partners to ensure timely deliveries, actual delivery times may vary based on several factors. These include the accuracy of the shipping address provided, the courier's delivery schedule, high-volume periods such as festive seasons, and the specific location within the region. EASTEL recommends that customers place orders well in advance of any important dates or events to account for possible delivery variations.

Limitations of Liability

EASTEL is committed to providing reliable delivery services; however, there are certain circumstances beyond our control. EASTEL is not liable for delivery delays caused by third-party couriers, public holidays, natural disasters, strikes, transportation disruptions, customs clearance delays, or other events beyond our reasonable control. In such situations, EASTEL will make reasonable efforts to communicate any known delays, but we cannot guarantee specific delivery dates once an order has been handed over to the courier partner.

Product Images and Accuracy

Product images displayed on EASTEL platforms are for illustration purposes only. While EASTEL strives to ensure that product images accurately represent the actual items, there may be slight variations due to product updates, supplier variations, differences in screen displays, or photography lighting. Customers should refer to the product descriptions and specifications for the most accurate information about the items they are purchasing. Any minor variations in product appearance do not constitute grounds for return or refund unless the item is defective.

Policy Amendments

EASTEL reserves the right to amend this Delivery Policy from time to time without prior notice. Any changes to the policy will be effective immediately upon posting on the EASTEL website. Customers are encouraged to review this page periodically to stay informed about current delivery terms. Continued use of EASTEL services or placement of orders after any policy changes constitutes acceptance of the revised terms.

Does EASTEL offer free shipping?

EASTEL does not currently offer free shipping as a standard service. Delivery charges apply to all orders and are calculated based on the destination region and item weight. The minimum delivery fees are RM10 for Peninsular Malaysia and RM20 for Sabah and Sarawak. Customers should check the checkout page for the exact shipping fee applicable to their order before completing the purchase.

Can I track my EASTEL order?

Yes, once your EASTEL order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery through the courier partner's website. EASTEL recommends tracking your order regularly to stay updated on its delivery progress. If you have not received a tracking number within the expected timeframe, please contact EASTEL customer support for assistance.

What happens if my EASTEL order is delayed?

If your EASTEL order is delayed beyond the estimated delivery timeline, we recommend first checking the tracking information provided. Delivery delays may occur due to high order volumes, public holidays, or unforeseen circumstances with the courier partner. If your order has not arrived after a reasonable period beyond the estimated timeline, please contact EASTEL customer support, and we will assist you in investigating the status of your delivery.

Are shipping fees refundable if I return an item?

No, EASTEL shipping fees are strictly non-refundable. If you return an item for any reason, the original shipping charges paid for the delivery will not be refunded. Additionally, customers are responsible for all shipping costs incurred when returning an item to EASTEL. We recommend carefully reviewing your order before completing the purchase to avoid unnecessary returns.

Does EASTEL ship internationally?

Currently, EASTEL primarily serves customers within Malaysia. Deliveries are available to Peninsular Malaysia, Sabah, and Sarawak. For international shipping inquiries, please contact EASTEL customer support to check if arrangements can be made for your specific location. Additional shipping fees and longer delivery timelines will apply for any international deliveries.

Ensure Accurate Shipping Information

To avoid delivery delays or failed deliveries, customers are responsible for providing accurate and complete shipping information at the time of order placement. EASTEL will use the address provided during checkout to process your delivery. If an incorrect address is provided, additional charges may apply for redelivery, and EASTEL cannot guarantee the original estimated delivery timeline. Please double-check your shipping details before confirming your order.

Contact EASTEL Support for Delivery Issues

If you encounter any issues with your EASTEL delivery, including lost packages, damaged items, or orders that have not arrived within the expected timeframe, please contact EASTEL customer support as soon as possible. Our support team will work with the courier partner to investigate the matter and provide you with updates. Prompt reporting of delivery issues helps ensure the quickest resolution.

Shop with EASTEL with confidence knowing our clear delivery policy. Review shipping fees, estimated timelines, and important disclaimers before placing your order. For any questions about delivery, contact EASTEL customer support.