What is EASTEL and who manages it?

EASTEL is managed by Anchor Communications Sdn. Bhd., a fully regulated and certified Network Service Provider and Application Service Provider approved by SKMM (MCMC) Malaysia. EASTEL operates as a Mobile Virtual Network Operator (MVNO), delivering reliable mobile services to customers across Malaysia.

Which network does EASTEL use?

EASTEL operates under U Mobile Sdn. Bhd.'s licensed infrastructure as an MVNO, ensuring that customers enjoy reliable network coverage and quality service backed by one of Malaysia's leading mobile network providers.

Is EASTEL licensed by MCMC?

Yes, EASTEL is fully licensed by the Malaysian Communications and Multimedia Commission (MCMC). Anchor Communications Sdn. Bhd. holds the necessary certifications as a Network Service Provider and Application Service Provider, ensuring full compliance with Malaysian telecommunications regulations.

What makes EASTEL different from other telcos?

EASTEL offers a unique combination of flexible plans, competitive pricing, and a comprehensive incentive-based referral ecosystem. With features like data carry forward, generous hotspot allowances, free roaming to Indonesia, Singapore, and Thailand, and the EASTELpreneur agent program, EASTEL provides exceptional value that goes beyond traditional telco offerings.

How do I join EASTEL?

You can join EASTEL by purchasing an EASTEL SIM card and completing the registration process. Simply visit the EASTEL Operations Office, call the EASTEL hotline, reach out via WhatsApp, email support, or download the EASTEL Mobile Application to get started. Once registered, you can choose from various prepaid plans and start enjoying EASTEL services.

How do I get an EASTEL SIM?

You can purchase an EASTEL SIM through multiple convenient channels: walk in to the EASTEL Operations Office at KL Eco City Mall, call 011-7033 7777, reach out via WhatsApp at 011-6160 1220, email [email protected], or purchase directly through the EASTEL Mobile Application. Choose the method that works best for you.

How do I activate my EASTEL SIM?

To activate your EASTEL SIM, you need to complete the registration process through the EASTEL Mobile App or official website. You will need to provide your identification document (MyKad, Passport, or other approved ID), select your preferred mobile number, complete ID verification, and submit your application. Once approved, your SIM will be activated within minutes.

Can I keep my existing number?

Yes, EASTEL supports Mobile Number Portability (MNP), allowing you to keep your existing mobile number when switching to EASTEL. Simply initiate the port-in request during registration, ensuring there are no outstanding dues with your current provider before the porting process begins.

What if I face a registration issue?

If you encounter any issues during EASTEL registration, please contact EASTEL customer support via hotline (011-7033 7777), WhatsApp (011-6160 1220), or email ([email protected]). Our support team is available daily from 8:00am to 8:00pm to assist you with any registration concerns.

What identification documents are required for registration?

For EASTEL registration, Malaysian citizens may use their MyKad (NRIC). Foreign residents may use their Passport or other approved identification documents. All documents must be original and clearly visible during the verification process.

What is the minimum age required for registration?

The minimum age requirement for EASTEL registration is 18 years old. Individuals under the age of 18 must obtain consent from their parents or legal guardian before registering for EASTEL services.

What is the reload validity for EASTEL?

For EASTEL reloads from RM1 to RM99, the account validity follows the reload amount in days. For example, a reload of RM20 provides 20 days of account validity. This simple structure makes it easy to understand how long your account will remain active after each reload.

What is the difference between Account validity and Plan validity?

Account validity determines how long your EASTEL SIM remains active for basic services. Plan validity refers to the duration of your subscribed data plan's benefits. You can have account validity without an active plan, but you need both active account and plan validity to enjoy full data services.

Are reloads refundable?

EASTEL reloads are strictly non-refundable. Once a reload has been processed and credited to your account, it cannot be reversed or refunded. Please double-check your mobile number and reload amount before confirming your transaction.

What should I do if a reload is not reflected?

If your EASTEL reload is not reflected in your account after payment confirmation, first check your transaction status with your payment provider. If the payment was successful but credit is not showing, please contact EASTEL customer support with your transaction details for assistance.

What is the maximum allowable credit balance per mobile number?

EASTEL has a maximum allowable credit balance per mobile number to ensure account security and compliance. If your balance reaches this limit, you will not be able to perform additional reloads until your balance decreases through usage or plan subscriptions.

How do auto-renewal subscriptions work?

EASTEL auto-renewal subscriptions automatically renew your selected data plan at the end of each validity period, provided you have sufficient credit balance. You can manage your auto-renewal settings within the EASTEL Mobile App to enable or disable this feature as needed.

What is the Monthly Reload Incentive?

The Monthly Reload Incentive is a reward program for EASTEL agents and members who maintain consistent reload activity. Meeting the minimum personal reload requirement each month qualifies you for additional incentives based on your membership rank and downline performance.

What is the eCOMM Wallet?

The eCOMM Wallet is a digital wallet within the EASTEL ecosystem that allows you to store funds for future purchases, including SIM cards, merchandise, and other EASTEL products. It provides a convenient way to manage your EASTEL-related transactions.

What is the eCOMM Wallet multiplier?

The eCOMM Wallet multiplier is a benefit that applies to certain purchases made through the EASTEL system. It allows you to earn additional value when you use your eCOMM Wallet balance for qualifying transactions.

Can eCOMM Wallet funds be withdrawn or converted back?

eCOMM Wallet funds are intended for use within the EASTEL ecosystem and cannot be withdrawn or converted back to cash. They can only be used to purchase EASTEL products, services, and merchandise.

What is the EASTEL SIM Card Lifecycle?

EASTEL SIM cards follow a defined lifecycle: Active (7 days from activation with full service), Barred (90 days after Active period ends with incoming calls/SMS only; reload any amount to return to Active), Suspended (30 days voluntary or involuntary with no service; request unsuspension), and Expired (after Barred period ends; number terminated and reinstatement rules apply if eligible).

Does the EASTEL SIM card support IDD and international roaming?

Yes, selected EASTEL plans include roaming data for Indonesia, Singapore, and Thailand. For IDD calls and roaming beyond these destinations, please refer to EASTEL's roaming rates and terms available on the official website or contact customer support for more information.

How do I check my credit balance and plan balance?

You can check your EASTEL credit balance and active plan details through the EASTEL Mobile App. The app provides real-time information on your airtime credit, data usage, voice minutes, SMS quota, and plan validity.

What does an EASTEL Data Plan offer?

EASTEL data plans offer high-speed internet with varying data allowances ranging from 30GB to 999GB. Features include hotspot support (up to full hotspot), data carry forward, unlimited calls, and roaming data for select destinations. Popular plans include EZ15, EZ35, EZ50, EZ68, and EZ98.

How do I subscribe to an EASTEL Data Plan?

You can subscribe to an EASTEL data plan through the EASTEL Mobile App. Navigate to the plans section, browse available options, select your preferred plan, and confirm your subscription. The plan will be activated immediately if you have sufficient credit balance.

Will I receive a notification before my plan expires?

Yes, EASTEL sends notifications to remind you before your plan expires. These notifications help you stay informed and allow you to renew your plan or reload your account to avoid service interruption.

Can I subscribe to two data plans at the same time?

EASTEL typically allows one active data plan at a time. Subscribing to a new plan while you have an existing active plan may override the current plan. Please check the terms of your specific plan or contact support for clarification.

Can my data, SMS, or calls be carried forward?

EASTEL offers data carry forward on selected plans. Unused high-speed internet from your current validity period will automatically roll over to the next cycle. SMS and voice calls are generally not carried forward unless specified in the plan terms.

What happens when I reach the Fair Usage Policy (FUP) limit?

EASTEL's Fair Usage Policy applies a limit of 1,000 minutes per month for voice calls to ensure quality service for all customers. Once the FUP limit is reached, call services may be restricted until the next billing cycle. Data and SMS services remain unaffected.

If I subscribe to the same plan again, will it override my current plan?

Subscribing to the same plan while an existing plan is active may override the current plan, resetting the validity period. Please review the terms before renewing or contact customer support if you need clarification.

What is the price of the EASTEL SIM Starter Kit (ESK)?

The EASTEL Starter Kit (ESK) is priced at RM299. This kit is designed for EASTELpreneurs and agents who want to start their business with EASTEL, providing everything needed to begin selling and earning incentives.

What is included in the EASTEL Starter Kit (ESK)?

The EASTEL Starter Kit includes multiple EASTEL SIM cards, a branded polo shirt, and other marketing materials to help you start your EASTEL business. The specific contents may vary; please check with EASTEL support for current kit details.

What is the ESK Incentive?

The ESK Incentive is a reward program for EASTEL agents who purchase and activate the Starter Kit. It provides additional earning opportunities beyond standard agent commissions.

How much is the ESK Incentive?

The ESK Incentive amount varies based on current promotions and agent performance. For specific details, please contact EASTEL customer support or refer to official EASTEL communications.

Who is eligible to receive the ESK Incentive?

ESK Incentive eligibility is typically available to registered EASTEL agents who have purchased the Starter Kit and meet the activation requirements. Account status and active participation may affect eligibility.

Can I earn the ESK Incentive without purchasing the Starter Kit?

No, the ESK Incentive is specifically tied to the purchase of the EASTEL Starter Kit. It is designed to support agents who invest in the full starter package to begin their EASTEL business.

Does account status affect ESK Incentive entitlement?

Yes, your EASTEL account must be in good standing and active to qualify for ESK Incentive entitlement. Accounts that are barred, suspended, or expired may not be eligible.

Can the Starter Kit be refunded or exchanged?

The EASTEL Starter Kit is generally non-refundable and non-exchangeable once purchased. Please ensure you review the contents and terms before making your purchase.

Can I choose the SIM numbers in the Starter Kit?

SIM numbers in the Starter Kit are pre-assigned and may not be selectable. However, each SIM can be registered and used as a standard EASTEL line.

Is the Polo Shirt in the Starter Kit size selectable?

The polo shirt included in the EASTEL Starter Kit is available in selectable sizes. Please specify your size preference at the time of purchase to ensure availability.

Who can participate in EASTEL campaigns and promotions?

EASTEL campaigns and promotions are generally open to all active EASTEL members in good standing. Some promotions may have specific eligibility criteria; please refer to the terms of each campaign for details.

Are promotional rewards transferable or exchangeable for cash?

Promotional rewards offered by EASTEL are typically non-transferable and cannot be exchanged for cash. They are intended to be used within the EASTEL ecosystem as specified in the promotion terms.

What is the Registration Bonus?

The Registration Bonus is an incentive offered to EASTEL agents for successfully registering new members. The bonus amount may vary based on the rank of the agent and the activity level of the new member.

When are incentives paid?

EASTEL incentives are paid according to a regular schedule. Please refer to official EASTEL communications for current payout timelines and any minimum payout thresholds that may apply.

What is the minimum payout threshold and processing fee?

EASTEL may apply a minimum payout threshold for incentive payments. If your earned incentives fall below this threshold, they may be carried forward until the threshold is met. Processing fees may apply to certain payout methods.

What happens if the subscriber does not meet the required monthly reload?

If an EASTEL subscriber does not meet the required monthly reload for their membership rank, they may not qualify for certain incentives or may be subject to rank adjustments. Maintaining the minimum reload requirement is essential to retain full benefits.

How are incentives for foreign subscribers treated?

Incentives for foreign subscribers are subject to applicable regulations and may require additional documentation or compliance with specific requirements. Please contact EASTEL support for guidance.

What is the EASTEL Wallet used for?

The EASTEL Wallet is used for quick and convenient reloads and purchases within the EASTEL ecosystem. You can top up your wallet balance and use it to pay for airtime reloads, data plans, and other EASTEL services.

When can EASTEL suspend a subscriber's account?

EASTEL may suspend a subscriber's account for violations of the Code of Conduct, non-compliance with terms and conditions, fraudulent activity, or upon request from the subscriber. Suspended accounts have limited or no service until the issue is resolved.

Can an account be inherited by next-of-kin?

In the event of a subscriber's passing, the account may be transferred to the next-of-kin subject to verification and compliance with legal requirements. Please contact EASTEL support for assistance with such cases.

Can I use the U Mobile logo on EASTEL merchandise?

No. EASTEL members may not use, reproduce, or distribute any logos, trademarks, or materials belonging to U Mobile without prior written approval from EASTEL. Only EASTEL-approved branding materials may be used for marketing purposes.

Can SIM cards be purchased in bulk?

Yes, bulk SIM card purchases are available for business partners, agents, and distributors. Please contact EASTEL support for bulk purchase arrangements and pricing.

Can I cancel a purchase after payment?

Purchases made through EASTEL are generally non-cancellable and non-refundable once payment has been processed. Please review your order carefully before completing any transaction.

How can I contact EASTEL?

EASTEL offers multiple support channels: Hotline at 011-7033 7777 (8:00am – 8:00pm daily), WhatsApp Support at 011-6160 1220 (8:00am – 8:00pm daily), Email at [email protected], and the EASTEL Operation Office at KL Eco City Mall (10:00am – 7:00pm daily). Our support team is ready to assist you.

How can customers check network coverage?

EASTEL customers can check network coverage through the EASTEL Mobile App or by visiting the official EASTEL website for coverage maps and information.

What is MNP (Mobile Number Portability)?

Mobile Number Portability (MNP) allows you to switch to EASTEL while keeping your existing mobile number. This service is available to all eligible customers, subject to the terms of your current provider.

What must be settled before porting into EASTEL?

Before porting your number into EASTEL, you must ensure that there are no outstanding dues or active contracts with your current service provider. Any unresolved issues may delay or prevent the porting process.

Can a completed port-in be reversed?

Once a port-in to EASTEL is completed, it cannot be reversed. If you wish to leave EASTEL, you may port out to another provider, subject to their porting policies.

What happens if a number expires?

If your EASTEL number expires after the barred period ends, the number may be terminated and released. Reinstatement may be possible if requested within a certain timeframe and subject to availability. Contact support for assistance.

When is SIM replacement allowed?

SIM replacement is allowed if your EASTEL SIM card is lost, stolen, or damaged. A replacement fee may apply, and you will need to verify your identity before a new SIM is issued.

What is the SIM replacement fee?

The SIM replacement fee for EASTEL varies based on the type of replacement requested. Please contact customer support for current fee information and replacement procedures.

How can I check the status of my SIM card delivery?

If you have purchased an EASTEL SIM card for delivery, you can check the delivery status through the EASTEL Mobile App or by contacting customer support with your order details.

What should I do if there are issues with my SIM card or merchandise purchase?

If you experience issues with your EASTEL SIM card or merchandise purchase, please contact EASTEL customer support immediately. Our team will assist you with troubleshooting, replacements, or returns as applicable.

What is EASTEL Business?

EASTEL Business is the corporate connectivity arm of EASTEL, operating as a thick MVNO. It provides prepaid, postpaid, family, IoT, and co-branded mobile solutions, including eSIM, voice, SMS, data, reloads, number portability, and value-added services, supported by an incentive-based referral ecosystem across Malaysia.

Who can apply for EASTEL Business plans?

EASTEL Business plans are available to registered companies, organizations, and business entities looking for corporate mobile solutions. Sole proprietors, SMEs, and large corporations are all welcome to apply.

What documents are required to register for EASTEL Business?

Business registration typically requires company registration documents, director identification, and authorized representative details. Please contact EASTEL Business support for a complete list of required documentation.

How many business SIM cards can a company register?

There is flexibility in the number of business SIM cards a company can register under EASTEL Business. Bulk registrations are available to suit the needs of organizations of all sizes.

Does EASTEL Business support 5G?

Yes, EASTEL Business supports 5G connectivity where coverage is available, enabling businesses to leverage high-speed mobile internet for their operations.

Can multiple lines be managed under one account?

Yes, EASTEL Business allows multiple lines to be managed under a single corporate account, simplifying billing, reloads, and account management for businesses.

Are customized business plans available?

Yes, EASTEL Business offers customized plan options to meet the specific needs of different organizations. Contact the EASTEL Business team to discuss your requirements.

Can existing business numbers be ported in?

Yes, EASTEL Business supports Mobile Number Portability, allowing businesses to port their existing numbers to EASTEL while retaining their established business contact numbers.

What value-added services are available for businesses?

EASTEL Business offers various value-added services including eSIM, IoT solutions, co-branded mobile plans, and dedicated account management to support business operations.

How is SIM registration handled for business accounts?

SIM registration for business accounts follows MCMC guidelines, with the business entity responsible for ensuring that all users are properly registered and identified.

What happens if a registered employee leaves the company?

If a registered employee leaves the company, the business should contact EASTEL to update the registration or transfer the line to another employee to maintain compliance.

Is there a contract or minimum commitment for EASTEL Business?

EASTEL Business offers flexible terms without long-term contracts. Specific plans may have different commitment requirements; please check with the EASTEL Business team for details.

Does EASTEL Business provide customer support?

Yes, EASTEL Business provides dedicated customer support for corporate clients. Contact the business support team for assistance with account management, billing, and technical issues.

Is EASTEL compliant with Malaysian regulations?

Yes, EASTEL fully complies with all Malaysian telecommunications regulations, including MCMC requirements, PDPA for data protection, and other applicable laws.

How do I sign up or request a quotation for EASTEL Business?

To sign up for EASTEL Business or request a quotation, please contact EASTEL support via hotline, WhatsApp, or email. The business team will assist you with your requirements.

Our EASTEL support team is here to help. Contact us via hotline, WhatsApp, email, or visit our operation office for personalized assistance with your EASTEL account, plans, or any questions you may have.